FAQ

QUESTIONS & ANSWERS

How can we help you? Search our frequently asked questions or contact us if you can't find the right answer.

Support: info@botanicly.com
or via our Contact form

My plant

Each type of plant needs different care. On our website, you will find care tips on the respective product pages. However, if you are still in doubt or have any questions, you can always contact us personally at info@botanicly.com. Or just have a look at our Blog

This varies from plant to plant. Some houseplants come with a planter, others do not. You just have to select your desired option, if available, on the plant's page. The price will be updated automatically.

Each plant is unique, so slight variations in size and shape may be possible.

Yes! We only work with selected nurseries and growers who offer high quality plants and are mindful of their carbon footprint. Learn more about our mission hier.

Delivery & Shipping

The delivery time is 2-4 business days.

Unfortunately, we cannot predict or influence exactly when delivery will take place.

From 50,00 € there are no additional delivery costs!

We deliver to Germany, United Kingdom, France, Spain, Italy and Netherlands.

If this is the case, please contact our customer service as soon as possible at info@botanicly.com and tell us your request!

Yes, we also deliver on Saturdays. However, delivery on Sunday is unfortunately not possible.

Please contact our customer service immediately with your order number and write an email to info@botanicly.com. We will try to help you as soon as possible .

My order

As soon as your payment has been received and your order has been processed, you will receive a payment confirmation by e-mail. Your plant should arrive after approx. 3-4 days.

Write us an email to info@botanicly.com, we will gladly take care of your request!

You can cancel your order as long as it has not yet been shipped. To do so, write us an email to info@botanicly.com before the shipping confirmation has arrived in your mailbox. Please quote your order number. However, if the order is already on its way, we can no longer cancel it.

Yes, please send us an email with the desired amount to info@botanicly.com.

If you need an invoice, you can send us an e-mail to info@botanicly.com

Return

Of course you can make use of your right of return. Here you will find a step-by-step guide to the return process.

Please contact our customer service immediately with your order number info@botanicly.com and follow our Step-by-step guide.

Payment

We offer different payment methods: PayPal, AmazonPay, credit card and instant bank transfer. The payment methods offered are also displayed in the checkout.

Unfortunately, there seems to be a problem in the system. Please write us an email to info@botanicly.com. We will find a solution!