Refund step by step

You are not satisfied with your plant or your order arrived damaged? Of course, this should not happen, but unfortunately mistakes creep in even with us. But we will do everything to ensure that you get a replacement quickly and can soon decorate your home with your green roommate.

1. Take a photo

Easily snap a photo of the plant's defects or damage with your smartphone or tablet.

2. Contact us

Please contact our customer service with your order number and photo and write an email to [email protected].

3. Receive a quick response

We will get back to you within 24 hours. Please do not return your plant until you receive a return label from us.

You have another question?

Maybe we have already answered it in our FAQ. If you can't find the answer there, feel free to send us an email to [email protected]!

Cancellation policy

Consumers are entitled to a right of revocation according to the following provisions, whereby a consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity:

Right of withdrawal

You have the right to revoke this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods. By way of derogation, in the case of a contract for the regular delivery of goods over a fixed period of time, the withdrawal period shall be fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the first goods.

To exercise your right of withdrawal, you must inform us (Botanicly GmbH, Karl-Marx-Straße 118, 15745 Wildau, Tel.: 030 20936535, E-Mail: [email protected]) of your decision to withdraw from this contract. To comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.

Consequences of revocation

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods.

You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods.

Exclusion or premature expiry of the right of revocation

The right of withdrawal does not apply to contracts for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded.

General notes

  1. Please avoid damage and contamination of the goods. Please return the goods to us in the original packaging with all accessories and with all packaging components. If necessary, use a protective outer packaging. If you no longer have the original packaging, please provide adequate protection against transport damage with suitable packaging.
  2. Please do not return the goods to us without carriage paid.

Please note that the aforementioned items 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.

Sample cancellation form

If you wish to cancel the contract, please complete and return this form.


Name of company (in case of sole proprietorship, name of owner):

Street and house number:




I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*):

Ordered on (*)/received on (*):

Name of the consumer(s):

Signature of consumer(s):

Signature of consumer(s) (only in case of paper notification):



* please delete where not applicable